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      Want to make a claim?In the event of a claim, please notify us through telephone, e-mail or in writing. Once we receive the notification, we shall provide a claim form, if you need one and request further relevant claim supporting documents depending on the type of claim you have.
      Need a claim form?Below are a few claim forms you might need to start your claims process.young guy smiling and looking at the camera
      How to make a claim?We've provided our step by step claims process for different claims.Motor InsuranceBelow is our step by step claims process for Motor Insurance.
      1. Declare your claim
      2. Fill your claim form
      3. For third party holder: a copy of insurance certificate, a copy of driving license, and a copy of yellow card
      4. For a comprehensive holder, we will need: a copy of insurance certificate,  a copy of driving license and a copy of yellow card. Furthermore, an estimate: one estimate when below 1,000,000 Rwf and for above 1,000,000 Rwf two estimates are required and lastly, we will need a police report.
      woman and child looking out the window of their car with their windows rolled down
      Fire InsuranceBelow is a step by step claims process for Fire Insurance:
      1. Declare your claim
      2. Fill your claim form
      3. Claims settled based on the policy benefit/ policy
      smoke detector covered in smoke
      Group Personal AccidentBelow is our step by step claims process for Group Personal Accident:
      1. Declare the incident
      2. Fill a claim form
      3. Claim is settled on reimbursement basis
      three men high-fiving
      Workman CompensationBelow is our step by step claims process for Workman Compensation:
      1. Declare the incident
      2.  Fill a form 
      3. Claim is settled on reimbursement basis (reimbursement medica bill or refund incapacity / disability) 
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      Get in touch with usYou can visit one of our branches, call us, send an email, or even send a post.
      • GI Claims department:

        Tel: +250 788388884

        Toll-free: 2828

      • Head Office

        Grand Pension Plaza-7th Floor

        Avenue de la Paix

        B.P 6644 Kigali – Rwanda

        Tel: +250 788168000

        Email: uapinsurancerw@uap-group.com


        Insurance Customer Service Center

        Grand Pension Plaza-Lower Ground Floor

        Avenue de la Paix

        B.P 6644 Kigali – Rwanda

        Tel: +250 788168000 / 0788168180

        Email: uapinsurancerw@uap-group.com

      • Magerwa Branch

        Near Magerwa Warehouse Entrance

        Kigali - Rwanda

        Tel: + 250 783017103

        Email: uapinsurancerw@uap-group.com

      • Musanze Branch

        OM Building

        Tel: +250 788513144

        Tel: +250 788465903

        Northern Province

        Email: uapinsurancerw@uap-group.com

      • BPR Building

        Tel: +250 788626136

        Tel: +250 788477412

        Southern Province

        Email: uapinsurancerw@uap-group.com

      • Rubavu Branch

        Haguma Building

        Tel: + 250 783731843

        Tel: + 250 783571003

        Western Province

        Email: uapinsurancerw@uap-group.com

      • Rusizi Agency Office

        Engen Petrol Station (Ex- Gare Routiere)

        Tel: +250 781504095

        Tel: +250 788832042

        Western Province

        Email: uapinsurancerw@uap-group.com

      • Kayonza Branch

        Gisagara Alex Building

        Tel: +250 788815090

        Eastern Province

        Email: uapinsurancerw@uap-group.com

      • Emergency pre-auth. - Tel: +250 788388898

        Smart desk helpline - Tel: +250 787780027

      • Here you will find a list of payment options available to you:

        • Service center/ Branches: POS, cheque
        • Online payment:
          • Bank Transfers
          • Momo (MTN Mobile Money)

        If you need to make bank transfers, we've provided a list of banking details for our intermediaries and business partners. See banking details.

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      UAP Insurance Rwanda is a subsidiary of the UAP Old Mutual Group, EA, which is part of Old Mutual Limited (OML) a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 17 countries.
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